FAQs & Troubleshooting
Form errors shown to customersCustomer-facing form errors: what they mean, why they happen, and how to avoid them
How do I create conditional fields?Details about configuring conditional logic for fields using form rules
How does account approval work?A guide to account approval on Shopify using Customer Fields
Can I create a contact form?Limitations of using Customer Fields to create a contact form
Can I restrict access to my store?Are you trying to hide products, collections, or navigation items from customers? Here's what you need to know.
Can I create a newsletter sign-up form?How to create a form to get email subscribers in Shopify, and important information around using Customer Fields as a marketing opt-in form
What is "Account status" and what does it mean?Details on the account status for customers, and how they are determined
Common issue: Failed to merge customersInformation about a common error with account approval flows
Common issue: Failed to send account inviteWhy certain errors happen when approving or inviting customers
Common issue: Form redirect is not workingYou may need to edit your Shopify settings or theme code to ensure that our form redirect settings are able to work properly
Common issue: Form does not match store's themeUse CSS to forcefully apply theme styles to a CF form
Customer Fields demo store formsExample use cases and additional templates to spark inspiration
How to cancel Customer FieldsLearn what steps you need to take to uninstall and unsubscribe from Customer Fields